Tourism Recovery Consultations

VTIC is pleased to launch the Tourism Recovery Consultations program to help businesses during these challenging times. This project is part of a wider industry development program that has been funded and supported by the Department of Jobs, Precincts and Regions.

“As the owner of a small family run business the opportunity to participate in the Tourism Recovery Consultations was most valuable. Looking at my business from outside my mentor was able to point out a few improvements to our online presence, including alerting guests to our COVID safe measures. It was great to have fresh eyes.
She also helped me work through a business decision I had been dithering over and gave me the courage to give it a try.
I highly recommend taking advantage of this opportunity” – Sharon Richardson, Harmony Bed & Breakfast


The aim of the program is to help businesses to prioritise and organise their next steps and set some realistic goals to kick start their recovery.



Participants will receive a one-on-one free consultation (of up to 90-minute) with one of our experienced tourism industry consultants.

The consultation will be a two-way discussion to help you identify a ‘goal’ to focus on, evaluate options that can help you achieve this goal and set some practical actions to get you started on your recovery journey.



View the full Terms & Conditions for this program



There’s a limited number of sessions available and applications will be assessed in the order in which they are submitted. VTIC will consider each application for support on its merits and needs, and whether the applicants needs can be met and supported by our tourism industry consultants.


As the consultation session is limited to 90 minutes, a pre-consultation form will help our tourism industry consultants better understand your business, your current situation and what you would like to achieve. This information will help them plan the session and concentrate on your goals and how you can achieve them.

In this form, you will also be asked to identify ‘one thing’ (your most valued outcome) you hope to get out of the consultation session. You will need about 15 minutes to complete this form, and this needs to be submitted at least 72 hours before the consultation.


Applications are open between Thursday 24 September and Monday 30 November 2020, or when the number of funded consultations is exhausted, whichever occurs first.


Complete this application form – this will only take you 5 minutes.


Alysia Brandenburg

Alysia has been working in the tourism and hospitality industry since her parents purchased the busy Victoria Hotel in the rural Wimmera town of Dimboola.  Since then Alysia has developed a lifelong passion in sustainable tourism and the visitor experience, grounded in the commercial realities of small business, regional destinations and customer service.

Alysia has worked in multiple entities including resorts, major attractions, regional tourism boards, industry associations and enjoyed an extensive career at Parks Victoria culminating in holding the Tourism Manager position for seven years.

She holds a Master of Tourism from Monash University, is a Victorian Tourism Award Judge, a Board Director for Ecotourism Australian Inc. and a Regional Tourism Ambassador for ARTN.  Alysia holds an IAP2 Australasia Certificate in Engagement and subscribes to the core values of public participation processes and values-based decision making. She is highly regarded as a tourism leader, an enthusiastic communicator and industry sector expert.

Alysia has a passion and expertise for the tourism sector on both the supply and demand sides with particular focus on regional destination planning, sustainable industry development, standards and accreditation, the visitor economy and the benefits of nature and eco-based experiences.

Alysia also has a unique skill set within emergency management, demonstrating leadership in communications, economic impact analysis and industry recovery programs.

It is this tourism recovery experience and her intricate knowledge of structures and strategies that Alysia is looking forward to using to discuss with operators their plans for future activities.

Anna Heaton

Anna is a tourism industry professional with a career spanning 23 years. In 2016, she founded Anna Heaton Tourism Consulting and has since worked with many small tourism businesses across Australia in the key areas of Business Development, Marketing, Brand Development, Product Design, Communications, Award & Grant Applications, and more recently, Recovery Planning.

Growing up in Perth, in 1998 Anna headed to Byron Bay, where she developed her passion for the Adventure Travel sector whilst working for Youth Hostels Australia.  In 2006, her love of music bought her to Melbourne, where over the next 11 years she earned respect as an influential leader in the accommodation sector, developing and managing two multi-award winning properties.

After graduating from the Melbourne Tourism Leadership Program in 2012, Anna developed an interest in Emotional Intelligence and Positive Psychology.  These skills have attributed to her success in building high performing, happy teams, and assisting small businesses to grow and flourish.

In 2019, Anna was a Mentor for Tourism Geelong & The Bellarine in the Victorian Tourism Awards, and since 2016 has been engaged in the tour and transport sector through her ongoing role with Australian Wildlife Adventures.

Anna is looking forward to sharing knowledge and assisting small businesses through the recovery phase of their journey.

Karen Oliver

Karen is a Tourism Consultant specialised in regional tourism development. Karen has extensive experience working with tourism operators, local government, regional tourism boards and state government to improve outcomes for the industry and visitors.

Working with Murray Regional Tourism and Grampians Tourism, she has supported 60+ tourism businesses to complete their Victorian and NSW Tourism Awards submissions.

Karen’s knowledge of the tourism industry stems from previous roles at Tourism Victoria, where she worked as a Market Analyst and Regional Marketing Coordinator. She has also worked as an Accreditation Officer for the Australian Tourism Accreditation Program (ATAP), visiting tourism businesses and Visitor Information Centres around Victoria for their accreditation site visits.

Prior to starting her own business, her professional experience includes 10 years in the market research industry. Her market research and corporate background gives all of her work a strong analytical foundation and her strategic approach to problem solving.

Living and working in Regional Victoria, Karen is passionate about the success of regional tourism and is looking forward to supporting her industry colleagues in the recovery of the Victorian tourism economy.

Alysia, Anna and Karen look forward to joining you in this program.

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